How the Chatbot works
Explanation of how the chatbot software works. The chatbot online is designed to support technical and nontechnical teams in solving daily problems without interaction with the support team.
The chatbot uses natural language processing techniques to deliver the correct answers. The live chatbot is able to learn questions and answers based on conversation. The natural language processing engine constructs correct answers. Also, the chatbot is able to lead the conversion like a human being.
The live chatbot can work in multiple languages and it works as standalone online software but it possible to call humans anytime. Another feature is that chatbot online can work with Skype, Slack, and other workflow software.
In case the answer is not in the knowledge base, adding a new issue or problem which is not in the knowledge base is simple. To achieve that, just ask the chatbot online to create a new ticket and the chatbot will ask about details and then generate a new issue which will be sent to the support team.
The online chatbot can be personalized and can support individual customer which is mandatory for example when answer questions related to customer balance or account.
The Support chatbot uses Knowledgebase. It’s a is an intelligent database that will be trained before use. It can be populated using standard documents such as Word document or text files.
Support chatbot also uses natural language processing. It allows making conversation with a chatbot in human natural language. For example, asking: “What is the price, show the price list or price details” will give you accurate answers.
The proper chatbot online knowledgebase can answer properly in most cases and, the support team can focus more on important things or support more complicated issues.
We will train the chatbot using your support knowledge data. It can be in any format even text files, help files or database data.
Update the data knowledge base is free, just send us the form with new data.
Please don’t hesitate to contact us if you have questions regarding the live chatbot software.